Our Policies
Please review the agreements below carefully and sign both to complete your onboarding.
Payment Policy
Payment for all services is due at the time the service is rendered.
• Pre-payments.
Pre-payments are encouraged as a way to better serve clients by
guaranteeing availability of funds for training. A 5% discount for a minimum advance
deposit of $1,000 placed on account via cash, check or ACH will be provided.
• Billing Policy.
Each client must agree to and sign the following billing policy before
flying with STL Flight Training.
“I agree to pay in full for all services rendered to me by St Louis Flight Training
LLC. All payments are due in full upon completion of flight / ground training or
rental flight. All scheduling and billing will be processed through St Louis Flight
Training LLC's scheduling software, Flight Schedule Pro. All aircraft and instructor flight time
is billed by the aircraft hobbs meter. Instructor ground time is determined by the
instructor and will be billed on every flight to account for Preflight / Postflight and
briefing time. All cancellations and no call, no shows will result in a minimum 1hr
flight time charge. A 5% discount for a minimum advance deposit of $1,000
placed on account via cash or check will be provided. A customer with an unpaid
balance of $300 or more will not be able to schedule flights on Flight Schedule Pro.”
• Aircraft Flight Time.
The client is responsible for checking the current
HOBBS/TACH time, to the highest tenth, on Chronos.
HOBBS/TACH differences found prior to starting the aircraft must be immediately
reported to STL Flight Staff for adjustment PRIOR TO FLIGHT.
Unreported differences are the Pilot’s responsibility.
The client will record on Chronos, to the highest tenth, the ending HOBBS/TACH time
after shutting down the aircraft.
• Fees at Other Airports.
Excluding fuel, the client is responsible for settling all
landing, tie-down, handling, and/or any other fees incurred en route or at the client’s
flight destination at the time they are incurred. If not settled at that time, the client will be
charged a processing fee $25.00 for failure to comply with this rule.
• 24 Hour cancellation policy.
Cancellations for any reason other than weather
must be received at least 24 hours in advance to avoid a late cancellation fee and an
instructor late cancellation fee.
• Late Returns.
Clients must return aircraft at the scheduled time. Late returns,
which impact STL Flight rental operations or flight instruction, may result in additional
charges.
• Fly Away Kits.
Fly-away kits will remain stocked and clean. All used rags will be
exchanged for clean rags from the office.
• STL Flight’s Clean Wing Policy.
When returning from a flight, the windshield,
leading edges of all airfoils are to be wiped down. There will be a charge of up to $25.00
for aircraft returned and not cleaned and left “mission ready” after a flight.
Insurance Coverage
STL Flight Training carries full aircraft liability insurance on each aircraft and
students, renters and instructors are covered under the insurance policy provided they
operate in accordance with this operations manual.
• Insurance Agreement.
Each client must agree to and sign the following Insurance
Agreement before flying with STL Flight Training.
“Under St Louis Flight Training LLC, you are covered under aircraft liability
insurance up to $1,000,000 each occurrence and $100,000 each passenger. You, the renter are responsible for the following deductibles. Non-motion damage event - $500 insurance deductible. Motion damage event - $2,500 insurance deductible. Total hull loss - $5,000 deductible. AOPA (Aircraft Owners and Pilots Association www.aopa.org) provides renter’s insurance that can cover these deductibles. This is highly recommended to all students and renters.”
Facilities
Flight Instructors and clients will actively ensure the facility, office, aircraft, and ramp areas are kept clean and will dispose of all outdated charts, regulations, and used disposable products as required.
